Before you start
You need Interakt's Advanced (or Enterprise) plan. Incoming message webhooks are not on Starter or Growth.
Your Interakt lead URL
Your lead URL appears here when you open this page from the LeedsApp app: open the project, then Lead integrations and Interakt.
Set it up in Interakt
1
Open Developer SettingsLog in at app.interakt.ai, open Settings and then Developer Settings.
2
Turn on webhooksTurn on webhooks and paste the lead URL from this page into Webhook URL. If a Secret Key is asked, type any text; LeedsApp does not need it.
3
Pick message receivedUnder the webhook types, tick message_received (incoming customer messages) and save.
4
Test with a messageSend a WhatsApp message to your Interakt number from another phone. The person shows in LeedsApp within a minute.
What LeedsApp saves
Interakt sendsSaved on the lead as
Lead source: Interakt. Every incoming message is sent, but a number is saved once; if it is already a lead, LeedsApp adds this project to it.data.customer.channel_phone_numberMobile numberdata.customer.traits.nameNamedata.customer.traits.emailEmail (if saved in Interakt)data.message.messageNotes (their first message)If leads don't arrive
- Interakt counts any reply slower than 3 seconds or not 200 as a failure. If leads stop, open Developer Settings and check webhooks are still turned on.
- Check you are on the Advanced or Enterprise plan; on Starter and Growth, Interakt does not send incoming messages.
- Make sure the whole URL was pasted, including the part after ?.
Need help? Write to support@leedsapp.com