LeedsApp← All integrations

DoubleTick

Set up yourself · 5 min

Every new WhatsApp contact on DoubleTick becomes a lead in the project

Before you start

You need a paid DoubleTick plan with Settings > Webhooks. If you do not see Webhooks, ask DoubleTick to switch it on for your plan.

Your DoubleTick lead URL

Your lead URL appears here when you open this page from the LeedsApp app: open the project, then Lead integrations and DoubleTick.

Set it up in DoubleTick

1
Open WebhooksLog in to DoubleTick, go to Settings and click Webhooks.
2
Create a webhookClick New Webhook. Name it LeedsApp, paste your LeedsApp lead URL, pick your API Number and click Continue.
3
Choose First Time MessageFrom the event list select First Time Message, then click Create Webhook. It fires once, the first time a customer messages your WhatsApp number.
4
Test itSend a WhatsApp message to your business number from a phone that has never messaged it. The contact should appear in LeedsApp.

What LeedsApp saves

DoubleTick sendsSaved on the lead ascustomerNameNamecustomerPhoneMobile numberisCTWACustom fieldwabaNumberCustom field
Lead source: DoubleTick. One lead per new WhatsApp contact; DoubleTick sends no email or city. isCTWA = true means the chat came from a Click-to-WhatsApp ad.

If leads don't arrive

  • Use a phone number that has never messaged your business; repeat customers do not fire First Time Message.
  • Check that the webhook uses the same API Number your customers message.
  • If you chose other events too, only First Time Message creates leads.
  • A contact with no WhatsApp profile name is not saved.

Need help? Write to support@leedsapp.com